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High-level Reporting
Provided leadership with portfolio-level status reporting.
Data-powered Decisions
Created meaningful metrics with real time data.
Tracked Change Management
Client had a quantified level of change management effort, and scheduled mapping in-line with Prosci ADKAR change methodology.
The Problem
When one of America’s leading energy providers needed help with change management, they sought out the expert practitioners from Greencastle. Tasked with governing change using tried and true best practices, our team worked on strategic projects within a portfolio that impacted billing and payment processing. The energy provider’s portfolio managers were concerned that no evidence existed to quantify the level of effort spent on change management. Knowing that this evidence was imperative to ensure high adoption rates and the highest return on investment possible for these critical projects, our consultants rolled up their sleeves and got to work.
The Solution
Our team built an interactive digital reporting tool that mapped a schedule for project change journeys using the Prosci ADKAR Methodology (Awareness, Desire, Knowledge, Ability, Reinforcement). The billing and payment portfolio dashboard incorporated task-tracking functionality, based on specific change management deliverables and metrics to illustrate rate of completion.
The Result
We built the Change Management Billing and Payments Portfolio Dashboard so our client could have a quantified level of change management effort, provide leadership with portfolio-level status reporting, measure progression and inform decision making, create meaningful metrics with real time data, and much more.
