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25M
managed across a 1 year project
400 Webpages
migrated to new website
3 Newly Operating Companies
Effectively added in expansion after project
About The Project
Nation’s leading competitive energy provider awarded “Expanding Excellence Award for Innovation in Digital Customer Engagement” due to the website convergence project.
The Problem
Nation’s leading competitive energy provider needed project management in the creation and selection of the website redesign that converged their three operating companies’ (OpCo) websites into modern websites that ran independently but used a single design. This project managed over 400 content webpages with three OpCo’s into one-cohesive website design; including updates to certify the pages converged properly with the OpCo’s phone, tablet, and desktop devices.
The Solution
The project implemented new websites built using the Microsoft SharePoint platform that integrated with two independent company billing systems and numerous content management systems. This included integrating the Operating Companies’ (OpCo) public websites as well as their customer private websites for usage, billing, outage tracking, and other private identification. In order for a successful website convergence to occur, there was a need for specific skills and ability to lead not just one but several business managers through a complex and sometimes contentious process of change from the ‘normal’ way of doing business and also a new set of methods that were converged across the three different OpCo’s in three different geological separated regions.
The Result
Nation’s Leading Competitive Energy Provider now has new and improved processes and procedures for their management. The new processes were implemented and shared with management and spread across all OpCo’s across the region. Optimization of new converged websites increased brand unity. The converged website platform and business processes were effectively able to expand into three new OpCos when Nation’s Leading Competitive Energy Provider merged with another leading energy provider.
