Process Improvement Archives - Greencastle Consulting

People and Process: Combination of Individualism and Leadership

Posted by Joe Crandall
On March 26, 2021

It’s important to keep in mind that processes have a shelf life, which is why we emphasize a culture of continuous process improvement with each of the implementations we support. Changing existing system structures can be a daunting challenge, especially to the people who utilize those systems. That challenge is exactly why Greencastle adheres to […]

GE Capital – Financial Services Framework

Posted by Joe Crandall
On December 28, 2015
Solution: Governance, Solution: Implementation, Solution: Lean, Solution: PMO, Solution: Process Improvement, Solution: Project Management

Lean Six Sigma increases monthly orders by 1,000% Studies from the last twenty years prove that the frequency of loan applications that a bank receives directly correlates with higher loan approvals and, as a result, higher profits. In 1999, GE Capital realized this and sought to get ahead of its competitors by reengineering its […]

Comcast Launched Award Winning National Recycling Program

Posted by Joe Crandall
On December 28, 2015
sol, Solution: Change Management, Solution: Governance, Solution: Implementation, Solution: Logistics, Solution: Never Been Done Before, Solution: Process Improvement, Solution: Readiness Assessment, Solution: Vendor Selection

Greencastle Assists Comcast in Launching an Enhanced National Recycling Program Comcast received the 2015 CableFax award for Social Responsibility for its National Recycling Program – which was planned, launched, and assessed with the help of a Greencastle Consulting project management team. Comcast is a national leader in telecommunications and a member of the Fortune 100. […]

Main Line Health Improves Patient Safety

Posted by Joe Crandall
On November 9, 2015
Solution: Change Management, Solution: Governance, Solution: Healthcare, Solution: Implementation, Solution: Lean, Solution: PMO, Solution: Process Improvement, Solution: Readiness Assessment

Greencastle partners with Main Line Health to “pump” safety into patient care. Main Line Health (MLH) is a non-profit four hospital health system founded in 1985 serving Philadelphia and its suburbs. It has a staff of over 10,000 employees and over 2,000 physicians, and has received national awards for excellence. MLH developed an initiative to […]

Comcast New Billing Program

Posted by Joe Crandall
On November 9, 2015
Solution: Implementation, Solution: Lean, Solution: MSO

Greencastle revitalizes Comcast billing support resulting in reduced call time and frequency, increased sales, and improved customer perception. In 2006, Comcast sought to implement a Signature Series billing system to improve popular perception while decreasing customer service call volume related to billing inquiries. Greencastle Consulting was tasked with planning the roll-out of the new system, […]

Time Warner Cable – Product Development Methodology

Posted by Joe Crandall
On November 9, 2015
Solution: Change Management, Solution: Governance, Solution: Implementation, Solution: Lean, Solution: MSO, Solution: PMO, Solution: Process Improvement, Solution: Readiness Assessment

The right people at the right time: Time Warner Cable streamlines new service development program. Many of the resources required to meet the growing demands of Time Warner Cable’s product development and implementation program already existed within the organization, but an initial assessment by Greencastle Consulting discovered that the resources were dispersed across corporate support […]

Greencastle Helps Drive Comcast Fleet Optimization

Posted by Joe Crandall
On November 9, 2015
Solution: Change Management, Solution: Fleet, Solution: Governance, Solution: Implementation, Solution: MSO, Solution: PMO, Solution: Process Improvement, Solution: Vendor Selection

Comcast’s partnership with Greencastle Consulting continues to yield environmentally conscious innovations to Comcast operations – decreasing Comcast’s carbon footprint while modernizing its fleet. As one of the largest cable companies in the world, Comcast boasts a fleet of over 30,000 vehicles. The daily use of the Comcast fleet by field techs provides home and business […]

Christiana Care Health System Improves Physician Access to Medical Imaging

Posted by Joe Crandall
On November 9, 2015
Solution: Change Management, Solution: Healthcare, Solution: Implementation, Solution: Process Improvement, Solution: Project Management

Greencastle partners with Christiana Care Health System to improve patient care by streamlining physician access to diagnostic medical imaging. Christiana Care Health System is one of the nation’s largest health care providers and is ranked 22nd nationally for hospital admissions. A non-profit health system headquartered in Wilmington, DE, Christiana Care is also a major teaching […]

Reverse Logistics

Posted by Joe Crandall
On December 31, 2014
Solution: Change Management, Solution: Healthcare, Solution: Implementation, Solution: Process Improvement, Solution: Project Management

In today’s world of prolific online shopping, there is a growing need to address the reverse cycle—moving returned material from the customer to a final disposition. The process of retrieving items from the customer, returning them to inventory and determining a final disposition is called Reverse Logistics Reverse logistics, in Greencastle’s view, maximizes the value […]

Atlantic Health Implements a Computerized Physician Order Entry System

Posted by Joe Crandall
On November 9, 2014
Solution: Change Management, Solution: Healthcare, Solution: Implementation, Solution: Process Improvement, Solution: Vendor Selection

Greencastle improves patient safety and care by assisting with the implementation of new medical technology. Atlantic Health is one of the largest non-profit health care systems in New Jersey. It operates both hospitals and health care facilities, staffed with over 11,000 employees and over 3,000 physicians. It has been distinguished by FORTUNE Magazine as being among […]

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