Albert Einstein Health Network – Lean Six Sigma Training

  • Posted by Joe Crandall
  • On November 9, 2010
  • solution, Solution: Healthcare, Solution: Lean, Solution: Process Improvement
Collaborative analytics: the “leaning” of a health network Greencastle Consulting conducted a three-month Lean Six Sigma (LSS) training program within the Albert Einstein Health Network (AEHN) in order to improve the healthcare network’s ability to focus on the easiest and most beneficial solutions. Its goal was to tackle issues across all of the network’s departments, […]
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Greencastle managing transition as Riddle Health System joins Main Line Health System

  • Posted by Joe Crandall
  • On February 6, 2008
  • Solution: Change Management, Solution: Governance, Solution: Healthcare, Solution: Implementation, Solution: M&A, Solution: PMO, Solution: Process Improvement
Engagement to address integration and process improvement across 15 functional areas Greencastle Consulting, a project management and consulting services firm, today announced that it is managing the transition as Riddle Memorial Hospital becomes a member of the Main Line Health System. With the Riddle-Main Line affiliation, effective as of February 2007, Riddle Memorial Hospital became […]
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Comcast Installation Process Redesign

  • Posted by Joe Crandall
  • On November 9, 2007
  • sol, Solution: Change Management, Solution: Implementation, Solution: MSO, Solution: Process Improvement
Greencastle Consulting overhauls Comcast installation process to improve customer experience and perception. In 2007, Comcast took the initiative to examine their rate of on-time appointments, customer availability and first call resolution in order to decrease repeat installations and reduce customer complaints. Executives called for a reevaluation of the initial stage of consumer engagement, and a […]
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Comcast Automated Dispatch

  • Posted by Joe Crandall
  • On November 9, 2007
  • Solution: Implementation, Solution: Lean, Solution: MSO, Solution: Project Management
In the field, Comcast’s mobile dispatch and technician force sees new workflow management solution. In 2007, with 24.1 million cable customers and 12.4 million internet customers, Comcast saw the need to modernize its field technician workflow to increase productivity and improve customer and employee satisfaction. Greencastle Consulting developed and oversaw the transition, implementing streamlined, technology-based […]
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Greencastle, Christiana Care announce collaboration on ambulatory EMR roll-out

  • Posted by Joe Crandall
  • On June 18, 2007
  • Solution: Change Management, Solution: Governance, Solution: Healthcare, Solution: Implementation, Solution: Process Improvement, Solution: Project Management
Consulting firm providing project management, organizational change services as physician group standardizes, expands its electronic medical record systems Greencastle Consulting, a project management and consulting services firm focused on clinical transformation through healthcare information technology, today announced its latest project with long-time client, Christiana Care Health System, Wilmington, Del., one of the mid-Atlantic region’s largest […]
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Greencastle Provides Comcast Transition Assistance for Adelphia Merger

  • Posted by Joe Crandall
  • On November 9, 2006
  • Solution: Change Management, Solution: Governance, Solution: Implementation, Solution: M&A, Solution: PMO, Solution: Process Improvement, Solution: Project Management
Greencastle implements a proven methodology framework for the efficient and seamless handling of large scale mergers and acquisitions. Comcast and Time Warner Cable announced that they had reached a definitive agreement to acquire all of the assets from the Adelphia Communication Corporation on April 21, 2005.  Completed by July 31, 2006, this deal significantly broadened […]
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