2.5%

Patient satisfaction score increase

12 hour

Reduction in length of stay

36

Strategic initiatives supported & managed

Integrating Riddle Memorial Hospital with Main Line Health

Greencastle Consulting supported the integration of Riddle Memorial Hospital into Main Line Health Systems. In addition to prioritizing transition initiatives and KPI development, Greencastle’s approach focused on utilizing cross-functional change management practices to drive increased adoption of new business processes. Facilitating increased patient satisfaction scores and reductions in length of stay.

THE SOLUTION

Greencastle identified opportunities to support multiple strategic initiatives while also streamlining business operations and establishing change management governance structures to increase change adoption rates.

Benefits

  • End-to-End Project Management
    Developed 20 integration goals and supported 36 strategic initiatives – directly reporting and overseeing 19 across several subsidiary operations.
  • Optimized Business Operations
    Integrated the hospital’s billing, HR, finance, reporting, materials management, and other functions into Main Line’s shared services structure – identifying and implementing best practices from both organizations
  • Future-Proofed
    Our approach worked across multiple departments to overcome barriers to adoption and win support for change initiatives, improving organizational and financial performance.