Work Management Digital Transformation
A top Utility Corporation within the Mid Atlantic Region identified an optimization need to upgrade the work management platform used to manage day to day operations, maintenance, and emergent work as well as an asset registry for all regions of service. Factoring in the highly regulated nature of providing electric to consumers, the company sought Greencastle’s Program Management support for enhanced success and visibility over the implementation lifecycles.
THE SOLUTION
This project required the establishment of a Project Management Office (PMO), various governance controls, and the development of a comprehensive change management strategy.
Benefits
- Work Management System
Successfully implemented a new work management system that optimized day-to-day operations, customer service, and maintenance. - O&M Cost Savings
Generated $14.4M in O&M savings over a 5-year period. - Improved Customer Support
Enhanced customer support capabilities for 1.5M customers across 10k square miles.
APPROACH
Align Focus
Greencastle surveyed the organization’s existing governance controls to identify deficiencies that had created project delays and below-average adoption rates of previous initiatives.
Drive Results
The Greencastle team established a Project Management Office focused on implementing governance measures and clear direction for project teams across the organization. These included project schedules, scope management plans, and RAID logs.
Our team also developed a comprehensive change management plan to ensure the successful adoption and sustained utilization of new systems and processes, like the Work Management System.
Communicate Progress
Throughout the implementation, Greencastle focused on communicating changes and benefits to both end-level users and key stakeholders across the organization. This resulted in a significant reduction in barriers to adoption, that allowed the organization to implement the Work Management System successfully and prepare the organization for future implementations to other operating companies.
CONCLUSION
Greencastle’s involvement led to the successful deployment of the new Work Management System across all departments and service centers within the company. The success of the new system laid the foundation for future implementations to the other operating companies and enhancements to the current system. The out-of-the-box approach allowed the Utility Corporation to catapult their service offerings into the next generation of power capabilities and provide their consumers with streamlined support.
